If you’re unable to connect to Kogan nbn™ using your Kogan Internet Modem, try these troubleshooting steps:
- Power the device off.
- Check that the cables have been plugged in correctly.
- After 2 minutes, power on the device again.
- Wait for the internet light to turn solid green
For additional troubleshooting steps, check out our support page on what can you do if you cannot access the internet.
If you’ve tried these solutions and still can’t connect to Kogan nbn™, contact our Customer Care team by calling us on 1300 010 400 (8am - 8pm, 7 days a week).
Slow connection speeds.
If you’re experiencing slower than usual connection speeds using your Kogan Internet Modem, try running a speed test.
Internet speeds vary and you will typically experience much slower speeds than the maximum connection speed available on your plan. There are a number of reasons you may be experiencing slow connection speeds. For more information, please refer to the Kogan nbn™ speed guide.
You will typically experience much slower speeds than the maximum connection speed available on your plan, particularly between 7-11pm. For FTTB/N customers, if after connection your plan is not supported by the maximum attainable speed available then we will contact you with more information and provide other options. The actual speeds you experience will vary on a number of factors such as the nbn™ technology used to deliver your service, plan choice, location, internet traffic demand, our network, line condition, the number of devices connected to your network, modem type and positioning, Wi-Fi performance, in-building wiring, and the content you access. Please see our Speed Guide for more information.