How to change your Kogan nbn™ plan
The best way to move Kogan nbn™ plans is to call our Customer Care team on 1300 010 400 (available 8am - 8pm, 7 days a week).
When does the speed of the new plan start?
To a higher speed
When changing to a higher speed plan, the new plan will come into effect immediately.
You’ll get credited a pro-rated amount for the lower speed plan you’ve already paid for, and get charged a pro-rated amount for being on the higher speed plan for the remainder of the month in your billing cycle.
To a lower speed
When changing to a lower speed plan, the new plan will start from your next bill cycle.
You will be charged as per your current plan for the current month. From your next billing cycle you’ll be charged as per the new plan with the lower speed.