Kogan nbn™ Help Centre

Joining

• How Kogan nbn™ may impact your existing services
• Installation and setup
• Faults resolution

Installation

• Your Kogan nbn™ installation
• Will I need an nbn™ technician to attend my premises in order to connect?
• Installation FAQs

Speed Guide

• Speed guide for Kogan nbn™
• Which Kogan nbn™ plan is right for me?
• How does my nbn™ Technology type affect my Internet Speeds?
• Testing your Kogan nbn™ speeds
• What happens if I am unable to get the Maximum Attainable Speeds I have paid for?

Kogan Internet Modem

• What can I do if I cannot access the internet?
• What can I do if I cannot access the Kogan Internet Modem’s web management page?
• What should I do if I forget my password?
• How do I restore my Kogan Internet Modem to factory default settings?
• Using your own Compatible Modem with Kogan nbn™

Troubleshooting

• Connecting to Kogan nbn™
• Slow connection speeds
• What is my nbn™ technology type?
• FTTC (Fibre to the curb) Troubleshooting
• FTTP (Fibre to the Premises) Troubleshooting
• HFC (Hybrid Fibre Coaxial) Troubleshooting

See all 7 articles

Account & Billing

• Calling on behalf of someone else
• Your Bill Explained
• Your First Bill
• Paying Your Bill
• Accessing Your Bill
• Granting power of attorney

See all 9 articles

Changing Plan

• Changing your Kogan nbn™ plan

Changing Address

• Transferring your Kogan nbn™ service to a new address

Leaving Kogan Internet

• Leaving Kogan nbn™

Earning Qantas Points

• What services are eligible for Qantas Points?
• Will my Qantas Frequent Flyer membership details be automatically updated when I update my Kogan Internet account?
• How do I update my Qantas Frequent Flyer details?
• Where can I find my Kogan Internet 'Account Number'?
• Where can I use my Qantas Points?
• What can I use my Qantas Points for?

See all 21 articles

Financial Hardship

• Financial hardship for Kogan nbn™ services.

Still Having Trouble?

• Still having trouble? We're here to help.