Try our troubleshooting suggestions to help improve a slow internet connection.
- Turn the modem off and leave it off for 30 seconds. Switch the modem back on and wait for a few minutes until you see the Power, 4G, Internet, 2.4GHz and 5GHz symbols light up.
- If your 4G light is not on, it’s a sign there is no 4G signal in the location you have chosen. Move your modem to another location, ideally near a window.
- Make sure your modem is away from metal objects and plants.
- Switch to 5GHz WiFi to reduce interference with other devices.
- Consider trying a WiFi extender if you have a larger home and are having connection problems in places far away from your modem.
- On the device you are experiencing trouble with, close all other apps and programs you’re not using.
- If you’re using a WiFi device, stand closer to the modem. See if the speed slows as you move further away. This may help you determine if you need a WiFi extender.
- Turn off all other devices connected to your WiFi except the one you are using. If your signal improves it may be a sign you require a plan with faster bandwidth speeds to meet your needs.
- If you have anti-virus or malware software, run a scan and follow the instructions.
Still experiencing problems? Get in touch with our customer service team.