If you’re connecting to the nbn™ using FTTB/FTTN/FTTC technologies, then we’ll check your maximum attainable line speed after your service is activated. If the maximum line speed at your address doesn’t support the speed tier of the plan you’ve chosen, we’ll let you know, and give you the option to:
- remain on your current plan with no refund;
- move to a lower speed plan of your choice and receive a refund to reflect the difference between the plan you have paid for and the closest plan your maximum attainable line speed can support (if you are already on the lowest speed plan you do not have this option). No plan change fee will apply if you choose this option; or
- cancel your plan at no cost and receive a refund of the price difference between the plan you have paid for and the closest plan your maximum attainable line speed can support (if you are already on the lowest speed plan, you may exit without cost, and you will receive a full refund of fees paid to date).