Here’s how some of your existing services may be impacted by Kogan nbn™.
Your current broadband service.
Before transferring your broadband service to Kogan nbn™, we recommend contacting your existing broadband provider about cancelling your service with them. If you’re still within your contract period early termination fees may apply.
Home phone lines.
We don’t offer home phone lines with Kogan nbn™. If you currently have a home phone line at your installation address, it may be disconnected when Kogan nbn™ is installed, depending on the technology type. If it is disconnected you’ll lose the number and any service associated with your home phone line.
If you have a pay TV subscription or other services bundled with your existing broadband account, you may lose your bundling discount.
Existing technologies or devices that use your home phone line service may not be compatible with Kogan nbn™ and may no longer work after installation. These include but are not limited to:
- Medical devices or alarms with autodiallers and emergency call button capabilities
- Security alarms or services
- EFTPOS terminals
- Lift emergency phones
- Fax and Text Telephones (TTY) devices or services
Check with the manufacturer to see if your device is compatible on Kogan nbn™. For more information on device compatibility, check out the nbn co website.
If you have an email address issued by your existing broadband provider, you may lose it when you sign up to Kogan nbn™.
Static IP address.
Kogan is unable to offer static IP addresses at this time.
Since Kogan nbn™ does not come with a home phone line, we are unable to offer Priority Assistance.
Priority Assistance is a service designed to help Australians who have, or live with someone who has a diagnosed life-threatening medical condition, and whose life may be at risk without access to a fully operational phone service.
For more information, check out the Australian Communications and Media Authority website.