nbn co is responsible for all works carried out during installation, including the resolution of faults at the installation address.
Faults resolution during installation.
If you experience a problem during installation of your Kogan nbn™ service, please call our Customer Care team on 1300 010 400 (available 8am - 8pm, 7 days a week) and we’ll work with nbn co to resolve the issue.
Faults resolution after installation.
If you experience an issue with Kogan nbn™, please call our Customer Care team on 1300 010 400 (available 8am - 8pm, 7 days a week). We’ll troubleshoot the issue and if it can’t be resolved immediately, we’ll arrange for an appointment with an nbn™ technician.
If you miss an appointment or no fault is found on any nbn™ equipment or infrastructure, fees and charges may apply.
|
Service Assurance |
Fee |
|
Missed Appointment Fee |
$75 |
|
No Fault Found (no nbn™ technician sent out) |
$50 |
|
No Fault Found (nbn™ technician sent out) |
From $150 |
Missed Appointment Fees do not apply for Kogan nbn™ installation appointments.
If you’re unable to connect to your Kogan nbn™ service, please call our Customer Care team on 1300 010 400 (available 8am - 8pm, 7 days a week) and we’ll investigate the issue.
Terms and conditions
nbn™, nbn co and other nbn™ logos and brands are trademarks of nbn co limited and used under licence.