Here are other key details to consider regarding the installation and setup of your Kogan nbn™ service.
If nbn™ needs to be installed at your address, we’ll organise an appointment with an nbn™ technician.
Making Kogan nbn™ appointments.
We may require physical access to the installation address as part of the connection process. If so, we’ll need to make an appointment for a time when somebody over the age of 18 years is at the premises.
Installing Kogan nbn™ when renting or if you are not the owner of the installation address.
If you’re renting or do not own the property where Kogan nbn™ will be installed, you must get permission from the landlord, property manager or owner before any installation work takes place.
Installing Kogan nbn™ if the installation address is a strata title property.
If the installation address is under strata title, you must receive strata approval to connect Kogan nbn™ to the building prior to any installation work taking place. We will ask for confirmation of this approval when you sign up.