If your technology type requires an appointment, you can change the appointment time by calling our Customer Care team on 1300 010 400 (8am - 8pm, 7 days a week). You’ll need to notify us at least one business day before your appointment in order to reschedule.
Getting permission to install Kogan nbn™.
If you’re renting, you’re not the owner of the installation premises, or the address is under strata title, you’ll need to obtain consent before the installation can occur. For more information, check out our support page on how Kogan nbn™ may impact your existing services.
If the installation address is a unit with strata title management, you must receive strata approval to connect Kogan nbn™ to the building prior to any physical installation work taking place. We will ask for confirmation of this approval when you sign up.
If you’re renting at the installation address or do not own the property, you must get permission to connect Kogan nbn™ to the premises from the landlord, property manager or owner prior to any physical installation work taking place. We will ask for confirmation of this approval when you sign up.
Will I need to be at my premises during installation?
Depending on the installation type, and if you require installation by an nbn™ technician, someone over the age of 18 years will need to be present at the premises for the appointment. Please check your Order Confirmation email to see whether someone will need to be present for the appointment.
What if I miss my installation appointment?
If you miss your installation appointment, call us on 1300 010 400 to reschedule.
Is my activation date the same as my installation date?
Yes. When your Kogan nbn™ service is successfully installed and activated, your month to month plan will commence.
You can check your activation date by calling us on 1300 010 400.
Can I use my existing broadband modem on Kogan nbn™?
All customers signing up to a Kogan nbn™ plan will be required to purchase a Kogan Internet Modem. Your Kogan Internet Modem supports up to 50 compatible Wi-Fi enabled devices simultaneously and supports the nbn™ technology types provided by Kogan nbn™.
Depending on the technology type of your service, you may be able to use your existing modem on Kogan nbn™.
Fibre to the Node & Fibre to the Building connections
If you have a Fibre to the Node or Fibre to the Building connection and you want to bring your own modem, it will need to be a VDSL compatible modem.
Fibre to the Premises & Hybrid Fibre Coaxial connections
If you have a Fibre to the Premises or Hybrid Fibre Coaxial connection, most standard broadband modems should work.
Fibre to the Curb
Fibre to the Curb is a new access technology that is used in circumstances where fibre is extended close to your premises, connecting to a small Distribution Point Unit (DPU), generally located inside a pit on the street. From here, the existing copper network is connected to the fibre to form the final nbn™ connection. To power your FTTC service with electricity and provide your connection to the nbn™ broadband access network, an FTTC nbn™ connection device will be required inside your home or business. In some cases, you may be eligible to perform self-installation of the nbn™ connection device.