When faced with domestic or family violence, we want to help you. We understand that in such events having access to communications is critical and you can talk to us about how we can further assist you.
To view our Domestic and Family Violence Position Statement click here.
How we can help.
Complete this form to request a callback from the dedicated support team at a suitable time.
Requesting an unwelcome call or message investigation - If you’re receiving unwelcome calls or messages as a result of domestic violence, you can request an investigation. You can find out more about the process for requesting an unwelcome call or message investigation on our support page.
Transferring the account into your name.
If you’re experiencing, or have just left a domestic or family violence situation and you’d like to keep your internet service but the account isn’t in your name, there may be instances where we can transfer the account to you.
Please contact our Customer Care team on 1300 010 400 (8am - 8pm, 7 days a week). Our team may be able to assist by transferring your account into your name.
Applying for financial hardship
If you’re experiencing financial hardship as a result of domestic violence, you can apply for help through our financial hardship program. You can find out more about the process for applying for financial hardship on our support page.
Where can I get further help?
If you’d like further assistance, White Ribbon can help you.