1. If you have an nbn™ box (called the NCD) , make sure it is connected to the power and connected to the phone line – usually the nbn™ connect to the first wall socket in the house, but check them all if you have more than one.
2. Make sure the power light is on and blue and the DSL light is solid blue
- If the DSL light does not go on, please reply to your email ticket stating that your FTTC connection is not working and the DSL light does not go on.
3. Please check your modem is connected properly from the WAN port to the UNI-D port of the nbn™ box whilst the power is on, as a result the LAN light on the nbn™ box be on
4. Check that light 3
below is on:
- If it is on, your internet should be working
- If it is not, please follow the steps below
5. Connect to the wifi of the modem (ideally the 5GHZ wifi for faster connection) or connect an ethernet cable from any of the LAN (or yellow) ports of the modem to the Ethernet port of a computer
6. Open a browser and Type 192.168.1.1 or tplinkmodem.net on the address bar of the browser and press enter
7. Either type your password or create a password
8. Go to the Advanced tab on the top of your screen
9. Click on network on the left hand side of your screen and select “ETH Internet”
10. Click on “Delete All” on the top right corner of the screen, ensuring the table below is empty
11. Click on “Add” on the top right corner of the screen
12. Ensure VLAN ID is NOT ENABLED
13. Ensure Internet Connection Type is: “Dynamic IP “ (for other routers it may be called IPoE)
14. Click Save
15. Check the modem
- Check that light 3
is on:
- If it is on, your internet should be working
- If it is not, please reply to your email ticket stating that your FTTC connection is not working