If you have an nbn™ box, make sure the power is connected to the box and there is a connection to nbn’s coaxial cable connection
1. If the lights are not solid or off (other than the power light) please contact our call centre stating that the HFC lights are not all on
2. If all 4 lights are solid green please ensure there is an Ethernet cable connecting from the UNI-D1 port of the nbn™ box to the WAN port on your modem (as shown below)
3. Check that internet lightbelow is on:
- If it is on, your internet should be working
- If it is not, please follow the steps below
4. Connect to the wifi of the modem (ideally the 5GHZ wifi for faster connection) or connect an ethernet cable from any of the LAN (or yellow) ports of the modem to the Ethernet port of a computer
5. Open a browser and enter the admin portal (this is usually found on the back of the modem, for example for a Kogan Modem, type 192.168.1.1 or tplinkmodem.net on the address bar of the browser and press enter)
6. Usually, the modem will ask you to enter a password that you would have setup when activating. Either type your password or create a password
7. Most modems will have a network tab (usually found under Advanced Settings). Click on the network tab on the left-hand side of your screen and select “ETH Internet” or "WAN" settings
8. If there is an option to “Delete All”, delete the settings
9. Once settings is deleted, click on “Add” a new connection
10. Ensure VLAN ID is NOT ENABLED
If you activated before 25th of July 2023
11. Ensure Internet Connection Type is: “Dynamic IP “ (for other routers it may be called IPoE)
12. Click Save
If you activated after 25th of July 2023
13. Ensure Internet Connection Type is: “PPPoE“ and create your own username and password
14. Click Save
15. Check the modem
- Check that internet light
is on:
- If it is on, your internet should be working
- If it is not, please contact our call centre stating your HFC connection is not working