If you have an nbn™ box, make sure the power is connected to the box and there is a connection to nbn’s coaxial cable connection
1. If the lights are not solid or off (other than the power light) please reply to your email ticket stating that the HFC lights are not all on
2. If all 4 lights are solid green please ensure there is an Ethernet cable connecting from the UNI-D1 port of the nbn™ box to the WAN port on your modem (as shown below)
3. Check that light 3
below is on:
- If it is on, your internet should be working
- If it is not, please follow the steps below
4. Connect to the wifi of the modem (ideally the 5GHZ wifi for faster connection) or connect an ethernet cable from any of the LAN (or yellow) ports of the modem to the Ethernet port of a computer
5. Open a browser and Type 192.168.1.1 or tplinkmodem.net on the address bar of the browser and press enter
6. Either type your password or create a password
7. Go to the Advanced tab on the top of your screen
8. Click on network on the left hand side of your screen and select “ETH Internet”
9. Click on “Delete All” on the top right corner of the screen, ensuring the table below is empty
10. Click on “Add” on the top right corner of the screen
11. Ensure VLAN ID is NOT ENABLED
12. Ensure Internet Connection Type is: “Dynamic IP “ (for other routers it may be called IPoE)
13. Click Save
14. Check the modem
- Check that light 3
is on:
- If it is on, your internet should be working
- If it is not, please reply to your email ticket stating that your HFC connection is not working even though all 4 HFC lights are on