If you’re experiencing slower than usual connection speeds using your Kogan Internet Modem router, try running a speed test.
Have you tried a plan change? If you’re on the Bronze or Silver, a plan change to a higher speed tier might help.
If you’re happy with the plan, but think you have slower than expected speeds, make sure you read our Speed Guide for some simple explanations on what impacts your internet speed.
Speed over Wi-Fi will always be slightly less than speed through a direct connection, but the difference is small. Wi-Fi speeds can vary due to the following:
- The number of connected devices and their usage;
- The distance of your device from the modem;
- Dense objects interfering with the signal;
- Interference from other Wi-Fi networks (common in shared premises, flats, dense suburbs) or electrical devices; and
- Presence of bodies of water.
If your connection speed is less than expected, we suggest you disconnect all devices using the Wi-Fi network and test using just one. If the speed improves, then it’s the number of users impacting the speed.
If there’s no speed change, a second test is to isolate the modem. Use an Ethernet cable to connect directly to the nbn box (FTTP, FTTC, HFC) or from the LAN port on your modem (for FTTN, FTTB) to your computer. This will allow you to check your connection speeds and if there is no degradation, then it is possible that interference is causing your problems.
Please ensure there are no devices downloading anything to the computer.
If your Ethernet connection speed is slow, try the following:
- Reboot your computer (to ensure it is using Ethernet and not Wi-Fi);
- If there are still no identifiable issues, please respond to your email ticket.